Delivery Destinations//
atelier skn: ("We") currently ships to all countries worldwide direct from our UK atelier.
Taxes and Duties//
For all destinations outside of the EU, any import and duty taxes due will be pre-paid by atelier skn at the time of booking the shipment. There will be no hidden or unexpected costs for customers.
atelier skn cannot be held accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are outside of atelier skn’s control.
Delivery Methods//
For all Domestic, EU and Rest Of The World destinations including Russia, we use an express courier service through DHL, UPS or FEDEX depending on your location, using a fully trackable service to your door.
Delivery Charges//
atelier skn offers free shipping to all destinations.
Delivery Address Options//
You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted.
Important Information For Customers In Russia//
Please note: Due to ongoing restrictions with Russian customs out of our control, we can currently only ship to a business/company address. Please enter a business address at the checkout stage and ensure you follow the tracking with the courier service provided incase they require any further details during transit.
Delivery Times//
Each item from atelier skn is handmade upon order please review the production timescale specified on the product page for a delivery timeframe guide, please note during busy periods, timescales may vary.
Returns Policy//
Please note that every piece from atelier skn is 'handmade to order' and ships direct from UK. Scars, imperfections, and distressing in the leather are part of the brands aesthetic and are intentional.
We are happy to refund any purchases* within 14 working days from receipt. All returns must be sent via registered mail in their original condition, to the address below.
Any sale items which are reduced by 50% (or more) of the original sales price are NON REFUNDABLE and are sold as seen.
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.
To request return please email our customer services team quoting your order number in the email subject.
Returns Address
atelier skn
Upcot Barn
Sandpit Lane
Gimingham
NR11 8HH
United Kingdom
Your return will be processed within 7 working days of your goods being returned.